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Macmillan Higher Education Palgrave Higher Education

Citizens, Consumers and the NHS

Capturing Voices

ISBN 9780230550636
Publication Date October 2008
Formats Paperback 
Publisher Palgrave

Exploring the story of user involvement in the NHS over the last 30 years, this fascinating new book provides an analysis of the conceptual terrain that underlies debates about public and patient involvement. It is essential reading for students in all health related disciplines for whom the user experience is key.

CHRISTINE HOGG has been involved in the Health Service User Movement for many years, as a researcher and activist. 

The Story Begins
Community Health Councils The Rise 1974-1979
Community Health Councils The Decline 1979-1997
Tackling the Democratic Deficit
The Rise of Consumer Rights
Promoting Health
Past Imperfect Abolishing CHCs
The Second Coming the Commision and Patients' Forum
Renewing Democracy


... essential reading for health and social care students and professionals who want an overview of timescales and background factors that have led to the user experience environment of today.' – Paul Bagley, NHS Centre for Involvement
'I am delighted to be among this book's collective dedicatees ... Would I recommend this book to others? Without reservation, particularly to Chairs of Local Involvement Networks (LINks) and their members for whom Chirstine Hogg has provided a relaible anchor in history and theory for the otherwise uncharted journay they have begun. For LINKs and their Host bodies, Citizens, Cosumers and the NHS should help them understand the issues and efforts of the past which are with us still so they don't waste time discovering them anew and wondering what to do next.' – Andrew Craig, www.publicinvolvement.org.uk
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