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Macmillan Higher Education Palgrave Higher Education

Communicating Across Cultures at Work

Edition 2nd Edition
ISBN 9780230627826
Publication Date August 2005
Formats Ebook 
Publisher Palgrave

Communicating Across Cultures at Work, 2nd edition examines intercultural communication in the workplace. Firmly grounded in theory, it offers practical suggestions on how people can develop cultural awareness and communication skills to enable greater understanding and appreciation of those from different backgrounds.

MAUREEN GUIRDHAM is a former director of the MBA programme at City University and Head of the business school at Westminster University. In recent years, she has worked extensively in central Europe, central Asia and Southern Africa. She is author of 'Interactive Behaviour at Work' 3rd edition 2003.

Communicating and Diversity at Work
List of Tables and Figures
Preface
Acknowledgements
PART ONE: CULTURE AND COMMUNICATION AT WORK
Cultures and Subcultures
Culture and Communication
How Culture Affects Behaviour
PART TWO: INTERCULTURAL COMMUNICATION AT WORK
Barriers to Intercultural Communication
Communicating Interculturally
PART THREE: EXTENSIONS AND APPLICATIONS
Skills for Working Abroad
Culture and Work Activities
Appendix A: European Diversity Data
Appendix B: Culture and Mediated Work Communication
Appendix C: Scoring and Interpretation of Questionnaires
Glossary
Further Reading
Index

Reviews

'An outstanding text that provides readers with a valuable insight into the complexities of intercultural communication at work. The text has been thoroughly researched and the author is to be congratulated for adopting a genuinely international perspective on the central issues. Its clear focus, wide-ranging content and realism will appeal to academics and practitioners alike.' - Dr Christopher Rees C Psychol, Institute for Development Policy and Management, University of Manchester, UK
'An excellent introduction to the challenge of communicating across cultures. Maureen Guirdham has somehow provided both a practical guide and a rigorous academic text in one volume.' - Tony Buon, Lecturer, Aberdeen Business School, The Robert Gordon University, UK
'An impressive book - intercultural communication is considered from a range of supplementary perspectives, and in this respect it is easily the best researched textbook on the market. With its refreshing attention to European subcultures as well as more recognizable dominant world cultures, it considers interculturality both as in-house diversity and globalisation. It pays attention to communicative tasks not normally handled in the same volume, such as sensitivity to guest roles abroad and the handling of group work and conflict in daily work.' - Professor Anne Marie Bülow-Møller, Centre for Communication Studies, Copenhagen Business School, Denmark
'...a wealth of information and a broad perspective on cross cultural communication. The inclusion of ethics, teams and leadership and very useful questions and exercises are to be particularly welcomed.' - Roberta Wiig Berg, Associate Professor, The Norwegian School of Management BI, Norway
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