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Macmillan Higher Education Palgrave Higher Education

Communication Skills for Effective Management

ISBN 9780333965757
Publication Date January 2004
Formats Paperback Ebook 
Publisher Palgrave

It is now widely recognized that communication is at the very heart of effective management. There is therefore an ever-expanding demand for valid and generalizable information on how best to relate to people in organizational contexts. Communication Skills for Effective Management meets this demand. It demonstrates how, for managers to be successful, they need to employ a range of key communication skills, styles and strategies. The contents are based upon the authors' considerable experiences of researching, teaching and consulting in a range of private and public sector organisations. From their academic and real-world involvement they have identified the core skills of effective management, presented in an academically rigorous yet student-friendly way, the reader is encouraged to interact with the material covered. Each chapter contains a series of boxed text, diagrams, tables and illustrations which summarise core points. Exercises are also provided to enable managers to put the material reviewed into practice. All of this is underpinned and supported by a firm foundation of research findings. This will be an excellent text for undergraduate business and management students studying business communication and MBA students. Practising managers will also find this book to be an invaluable resource.

OWEN HARGIE is Professor of Communication in the School Communication at the University of Ulster and Adjunct Professor at the Norwegian University of Science and Technology.

DAVID DICKSON is Senior Lecturer in Communication at the University of Ulster.

DENNIS TOURISH is Professor of Communication at Aberdeen Business School, Robert Gordon University, UK

Introduction: The World of the Communicative Manager
It's Not What You Say: Communicating Non-verbally
They Could Be Persuaded: Using Your Managerial Influence
Let's Get Together: Teams at Word
Steering The Way: Leading Meetings That Work
That Silver-tongued Devil: Making Presentations Matter
We Can Work It Out: Negotiating and Bargaining
Will They Buy It?: Why Managers Must be Able to Sell
Calling All Organisations: The Business of the Telephone
Writing Matters: How to Create the Right Impression
Tell It Like It Is: Communicating Assertively
What's Your Problem: Helping in the Workplace
The War For Talent: Selection Skills for Busy Managers
Feedback Time: Performance Appraisal and Management
Following The Correct Path: The Guiding Lights of Ethics and Audits


The emphasis on real-world organizational skills issues and recommended strategy makes Communication Skills for Effective Management a winner and a book I would recommend to prospective managers ..., as well as business instructors seeking to help their students appreciate the importance of developing communication competencies.' - Sow Hup Chan, Facility of Business Administration University of Macau, Asian Business & Management, 2006, 5.
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