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Macmillan Higher Education Palgrave Higher Education

Emotion Management in the Workplace

ISBN 9780333990179
Publication Date March 2005
Formats Paperback Ebook 
Publisher Palgrave
Series Management, Work and Organisations

The exciting new book explores the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives whilst also acknowledging the subjective experiences of its members. The key strength of this sole-authored text lies in its critical approach and labour-process orientation. It will appeal to students of organizational studies, gender studies, sociology and human resource management at undergraduate and postgraduate level.

SHARON BOLTON is lecturer in Human Resource Management in the Department of Organisation, Work and Technology at the Management School, Lancaster University, UK.

List of Tables
Why Emotion, Why Now?
Bringing Emotion onto the Organisational Agenda: A Century of Organisational Analysis
The (Over)Managed Heart
A Sociological Understanding of Emotion
Introducing a Typology of Workplace Emotion
Prescriptive and Pecuniary Emotion Management
Presentational and Philanthropic Emotion Management
Mixed Feelings
Name Index
Subject Index.


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