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Macmillan Higher Education Palgrave Higher Education

Mastering Counselling Skills

Edition 2nd Edition
ISBN 9780230537866
Publication Date October 2007
Formats Paperback 
Publisher Palgrave
Series Palgrave Master Series

This practical text supports the learning and application of communication and basic counselling and enhances the value of even the shortest exchange by showing how essential skills of attention, reflective listening and positive use of communication skills, support a helping and respectful approach to clients.

JENNIE and LANCE LINDON are psychologists, Jennie focusing on developmental work, and Lance on organizational applications. Together, they run their own business, People Consulting, specializing in work with social services, care and education. Jennie and Lance have run training and consultancy projects, together and individually, covering communication and counselling skills in both public and private sectors in the UK and abroad.

Essentials of Good Practice
Effective Communication
First Contact and Short Exchanges
Sharing Information and Offering Advice
Help Over the Telephone
Helping Other People: A Positive Framework
Understanding and Extending the Perspective of Clients
Goal Setting and Action Planning
Helping Through Group Work
Running a Group
Specific Applications in Brief
Safe Practice for Yourself, Your Team and Your Clients
Final Thoughts


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