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Macmillan Higher Education Palgrave Higher Education

People Problems

ISBN 9780230628182
Publication Date September 2017
Formats Ebook 
Publisher Palgrave

People Problems aims to equip students, practitioners and managers with an understanding of the factors that contribute to a range of problems, such as conflict, stress, relationship difficulties and poor communication. It introduces fifty problem-solving techniques, with a commentary on how they can be effectively used in a variety of contexts and plenty of suggestions for further reading. The book offers an invaluable source of ideas and is an ideal companion volume to People Skills. Its generic approach will appeal across a wide readership, in health and social care and beyond.

NEIL THOMPSON is a highly respected writer, teacher and adviser, with over 32 years' experience in the people professions. He has held full or honorary professorships at four UK universities, and is now a sought-after trainer, consultant and conference speaker. He is the editor-in-chief of two online communities (Well-being Zone: www.well-beingzone.com and Social Work Focus: www.socialworkfocus.com). His personal website is at www.neilthompson.info.

The Author
Preface
Acknowledgements
Introduction
PART ONE: UNDERSTANDING PEOPLE AND THEIR PROBLEMS
Introduction
What is a Problem?
What is a 'People' Problem?
All Action is Interaction
Problem Identification
Motivation
Problems Not Puzzles
Promoting Change
PRECISE Practice
Problems and Challenges
The Problem-Solving Process
Problems and Opportunities
Reflective Practice
Operacy
Conclusion
PART TWO: PROBLEM-SOLVING METHODS
Introduction
Avoiding Avoidance Facing Up to Our Responsibilities
Brokerage Redirecting People to Sources of Help
Capitalizing on Crisis Realising the Potential of Critical Moments in a Person's Life
The CIA Framework Managing Pressure and Stress
Chunk Up or Chunk Down Finding the Right Level of Analysis
Congruence Getting on the Same Wavelength
Consequences Exploring Options and Their Likely Outcomes
Cost-Benefit Analysis Balancing the Pros and Cons
Critical Incident Technique Learning From Significant Experiences
Doing the Right Things vs. Doing Things Right Balancing Efficiency and Effectiveness
The Drama Triangle Avoiding Being Drawn into Being a 'Rescuer'
Eating an Elephant Being Realistic About What We Can Achieve
Eco Maps Mapping Out Relationships Across Groups of People
Elegant Challenging Being Constructive in Challenging Unacceptable Behaviour or Language
Embedded Whys Establishing Reasons for Our Actions
The Empty Chair Exploring The Influence of an Absent Person
Force-Field Analysis Managing Change
Giving Feedback Letting People Know Where They Stand
Helicopter Vision Obtaining an Overview
Know Your Enemy Coping With Anxiety
Making the Most of Meetings Avoiding Time and Energy Being Wasted
Mind Maps Developing a Picture of the Situation You Are Dealing With
Modelling and Use of Self Using Yourself as a Tool to Help Others
Naming the Process Bringing Hidden Agendas Out into the Open
Not Tolerating Vagueness Avoiding the Dangers of Being Too Vague
Objectives Tree A Framework for Helping Develop Plans
Paint the Toilets Making a Fresh Start
PCS Analysis Understanding Different Levels of Discrimination
Positive Strokes Building Confidence
Providing an Anchor Providing Security in Times of Instability
Pushing the Buttons Acting as an Advocate
REBT Understanding Anger
Recognizing Grief Appreciating the Significance of Loss and Grief
The RED Approach Managing Conflict
Reframing Redefining Problem Situations to Allow People to Move Forward
Responding to Feelings Taking Account of the Emotional Dimension
The Right Person for the Job Matching Skills and Aptitudes to Tasks
Risk Assessment Analysing the Risks Involved in a Given Situation
Role Reversal Seeing the Situation from Someone Else's Point of View
SARAH Coping With Emotional Intensity
SMART Objectives The Importance of Having Clear Goals
SOLER Managing Interpersonal Relations
SWOT Analysis Balancing Positives and Negatives as an Aid to Decision Making
Think Feel Do Taking Account of the Three Dimensions of Human Experience
The Three Hs Understanding What Motivates People's Behaviour
Transactional Analysis Understanding Interpersonal Dynamics
Tuning In Making Connections With the People We Are Trying to Help
Using Dissonance Challenging Ingrained Views
Visioning Developing a Vision of The Place We Want to Get to
Working Backwards Keeping a Clear Focus On Outcomes
PART THREE: GUIDE TO FURTHER LEARNING
Introduction
Further Reading
Organizations and Websites
References
Index

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