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Macmillan Higher Education Palgrave Higher Education

Researching Health Care 'Consumers'

Critical Approaches

ISBN 9781403905130
Publication Date December 2004
Formats Paperback 
Publisher Palgrave

The NHS continues to undergo a series of reforms with an increasing emphasis on user 'choice' and 'empowerment' of health service users, with the requirement that all aspects of health care operate from an 'evidence' or 'knowledge' base. This text presents a variety of research methods that have been used to elicit users' views of health care, including health forums, public opinion surveys and focus groups. It provides a critical overview of key contemporary research issues and methodologies, and will be a valuable resource for anyone doing research with consumers of health services.

JENNIFER BURR is Lecturer in Qualitative Research at the Trent Institute of Health Services Research, School of Health & Related Research (ScHARR), University of Sheffield, UK, and has extensive experience in conducting qualitative research and teaching research to health care professionals.

PAULA NICOLSON is Reader in Health Psychology, ScHARR, University of Sheffield, UK, and is Director of CHePAS (Consumer Health Psychology at ScHARR). She has co-edited a number of books.

PART ONE
Critical Approaches to Researching 'Consumers' of Health Care; J.Burr & P.Nicolson
The Rise of the New 'Consumerism in Health and Medicine in Britain, c 1948-1989; G.Smith
"You have to be Pragmatic" Methods, Epistemology and Consumer Involvement in Research; R.Wilson
PART TWO
Seeking the Views of Consumers Using Quantitative Measures: Patient Experience Surveys; S.Bruster
Using Conjoint Analysis and Willingness To Pay to Determine Consumers' Preferences for Health Care; A.O'Cathain & P.Shackley
Citizens' Juries and the Deliberative Family; C.Delap
'On the Shoulders of Giants': Putting the Quality Into Qualitative Methods in 'Consumer' Research; J.Burr
The Role of Information Technology in Accessing Consumer Perspectives; C.Beverley & A.Booth
PART THREE
Users, Research and 'Evidence' in Social Care; J.Owen
Listening to 'Quiet' Voices; S.McIver.-Taking Account of 'Consumers' Views: Rapport, Reflexivity and the Subjective Interpretation of Narratives in Qualitative Health Research; P.Nicolson
Taking A Critical Perspective: Research Methods and the Role of 'Users' or 'Consumers'; P.Nicolson & J.Burr.

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