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Macmillan Higher Education Palgrave Higher Education

Service User and Carer Involvement in Health and Social Care

A Retrospective and Prospective Analysis

ISBN 9781137537706
Publication Date September 2017
Formats Paperback Ebook 
Publisher Palgrave

Written by a collection of experts in the field, this important new text provides a critical and constructive analysis of the ways in which service users and carers engage with health and social care services.

Covering topics such as the importance of terminology, wellbeing and resilience and the notion of tokenism, and enhanced by a wealth of first-hand experiences and creative work by a range of service users and carers, the text examines how different forms of collaboration, participation and involvement (or lack of it) have contributed, and continue to contribute, to service development and the expansion of participant movements. With a strong focus on retrospective as well as prospective analysis, it encourages the reader to learn from both historical and current developments in service user and carer involvement in order to anticipate and inform future directions.

This engaging and inspiring text is key reading for students on undergraduate and postgraduate Social Work programmes, as well as practitioners looking for a fresh new perspective. 

Barbara Fawcett is Professor of Social Work (Adults and Communities) at the Institute for Applied Social Studies in the School of Social Policy, University of Birmingham, UK

Joy Fillingham is Service User and Carer Co-ordinator at the Institute for Applied Social Studies in the School of Social Policy, University of Birmingham, UK

Dawn River is Lecturer in Social Work at the Institute for Applied Social Studies in the School of Social Policy, University of Birmingham, UK

Maureen Smojkis is Lecturer and Associate Director of the Centre of Excellence in Interdisciplinary Mental Health at the University of Birmingham, UK

Nicki Ward is Lecturer in Applied Social Studies at the Institute of Applied Social Studies in the School of Social Policy, University of Birmingham, UK.



1. Introduction Setting the Scene
2. Service User and Carer Involvement: Forwards, Backwards and Places in Between
3. Bleeding Boundaries – homogeneity and heterogeneity in user involvement
4. Building Voices Challenging Stereotypes and Constructing Identity
5. Visibility and Invisibility in Service User and Carer Involvement
6. Exploring Resilience and wellbeing: crossing the boundaries between' Service User' and Practitioner in mental health
7. Creativity in professional education and practice learning from survivors
8. International Agendas: Mirrors and Mirages
9. Future Dilemmas and Directions.

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