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Macmillan Higher Education Palgrave Higher Education

The Skilled Communicator in Social Work

The Art and Science of Communication in Practice

ISBN 9781137563484
Publication Date November 2017
Formats Paperback Ebook 
Publisher Palgrave

A vital part of a social worker’s role is to build strong relationships based on confidence and trust, with people across all stages of the life course and from a broad range of backgrounds, in what can be extremely challenging circumstances. In this, her latest collaboration with Palgrave, bestselling social work author Karen Healy turns her attention to the key topic of communication and the importance of developing into a skilled communicator across all areas of professional practice.

Split into two distinct sections, the text provides a thorough exploration of:

·         The foundations of effective communication in social work practice, focusing on the basic knowledge and skills that are essential to forming working alliances with service users in a broad range of practice situations; and

·         The specialised communication skills required to work with people with specific capacities and needs – from children, young people and older adults to people from diverse cultures and linguistic groups, those who experience trouble with verbal communication and those with mental health challenges.


With helpful learning features such as practice exercises and chapter summary questions to enable you to review and reflect on what you have learned, this is an essential resource for social work students new to this complex area of practice.

Karen Healy is Professor of Social Work at the University of Queensland, Australia. She has 28 years’ experience as a social worker in diverse fields of practice, including education, child, youth and family services and health services. She is National President of the Australian Association of Social Workers, and is the author of the popular Palgrave textbooks Social Work Theories in Context and Social Work Methods and Skills.

Chapter 1: The Skilled Communicator in Social Work
PART1: Foundations of the Working Alliance
Chapter 2: Preparing to Communicate.- Chapter 3: Core Communication Skills
Chapter 4: Communication and Heightened Emotions
Chapter 5: Communication in response to Anger and Aggression.- PART 2: Communication and Diversity.- Chapter 6: Communication and Cultural Diversity
Chapter 7: Communication with Children and Young People
Chapter 8: Communication with Older Adults
Chapter 9: Communication with People who have Mental Health Challenges
Chapter 10: Differences and Disabilities Affecting Spoken Communication
Chapter 11: Conclusion.


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