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Macmillan Higher Education Palgrave Higher Education

Operations Management

An International Perspective

ISBN 9781137525772
Publication Date March 2018
Formats Ebook Paperback 
Publisher Palgrave

How does operations management contribute to the success or failure of an organization?

How does a business choose where to locate its different operations?

How did Toyota become one of the world’s most successful car companies?

Operations management (OM) is central to the creation and delivery of every product and service that we need. From hotels to car plants, from airlines to hospitals, all organizations rely on the smooth running of their operations management function.

Yet with the world undergoing rapid change, the business environment is becoming ever more complex. The dual forces of globalization and technological advancement have prompted many organizations to establish faraway production facilities and serve distant markets. In addition, we have witnessed the growth of ‘born global’ companies, which operate in vast areas from the outset.

This fascinating text takes you on a journey through all the topics that you will find on your OM course. Taking a global, strategic perspective, and combining contemporary and traditional theories, it contains everything you need to understand the reality of operations in the present day. Filled with the latest cutting-edge thinking and innovative learning features, this will quickly become the must-have book for undergraduate, postgraduate and MBA students.

Operations Management includes:

-      A lively running case study on the global retailer H&M

-      Innovative ‘When things go wrong’ examples to underline the consequences of failure

-      International case studies from both the manufacturing and service sectors, including multinational organizations and ‘born global’ SMEs

-      ‘Taking it further’ sections to develop your critical thinking and research skills

-      ‘Crunching the numbers’ boxes, which make the quantitative aspects of OM clear and enjoyable

-      A comprehensive companion website with videos, answers to the book’s Try It Yourself exercises and extensive lecturer resources. 

David Barnes is Head of the Department of Business Information Management and Operations at the University of Westminster Business School in London, UK. Previously, he has held lecturer posts at Royal Holloway University of London, the Open University and Thames Valley University, and has been a Visiting Research Fellow at the University of Cambridge. Prior to academia, he worked for 14 years in the process plant and building products industries in both engineering and line management positions.

1. Operations Management
2. Operations Performance
3. Operations Strategy.- PART TWO: STRUCTURAL ISSUES
4. Facilities
6. Process Design and Technology
8. Planning and Control
9. Inventory Management
10. Lean Operations
11. Quality Management
12. People in Operations Management
13. Risk, Resilience and Recovery. -14. Operations Improvement
15. Innovation in Operations Management. - PART FOUR: THE FUTURE OF OPERATIONS MANAGEMENT. - 16. Emerging Challenges in Operations.



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